T&Cs | Primordial Radio - Rock. Metal. Community.

Terms and Conditions

These terms and conditions relate to the Primordial Radio App, website and online store

Primordial Radio Terms of Use

Primordial Radio’s subscription service gives members access to:
● All features and functionalities available on Primordial Radio platforms.
● First and exclusive access to all Primordial Radio audio and video content streamed over the Internet.
● First and exclusive access to ticket offers.
● Ten percent (10%) discount on all merchandise and events less the Primordial Radio Pub Quiz.
● Full access to all members-only sections on www.primordailradio.com and user interfaces.
Primordial Radio service is provided by FT Industries, a UK limited liability company. These Terms of Use govern your use of our service. As used in these Terms of Use, “Primordial Service” or “the service” means the service provided by Primordial Radio for discovering, watching, and contributing to Primordial Radio content.
1) Membership
Your Primordial Radio membership will continue year to year or month-to-month until terminated. To use the service you must have Internet access and provide a current, valid, accepted method of payment, which you may update from time to time (“Payment Method”). Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month’s membership fee to your Payment Method (see “Cancellation” below).
2) Free Trials
2.1. Your Primordial Radio membership may start with a free trial. The free trial period of your membership lasts for 30 Days, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service.
2.2. Free trial eligibility is determined by Primordial Radio at its sole discretion and we may limit eligibility to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Primordial Radio membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Primordial Radio membership to determine eligibility. For combinations with other offers, restrictions may apply.
3) Billing
3.1. Billing Cycle. The membership fee for the Primordial Radio service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on an annual or monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month.
3.2. Payment Methods. You can change your Payment Method by visiting your World Pay account. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method, and you remain responsible for any uncollected amounts. This may result in a change to your payment billing dates. For some Payment Methods, the issuer of your Payment Method may charge you certain fees and taxes depending on the Payment Method used. Check with your Payment Method service provider for details.
3.3. Cancellation. You can cancel your Primordial Radio membership at any time, and you will continue to have access to the service through the end of your annual/monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-year/partial-month membership periods.
3.3.1 If you pay via Worldpay, to cancel, go to World Pay account and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close visit your World Pay account.
3.3.2 If you pay via Direct Debit (GoCardless), to cancel, close the direct debit via your bank.
You may find billing information about your membership by visiting your account page.
3.4. Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.

Mobile App

FT Industries gives no warranty as to description, quality, fitness for any particular purpose, and all such warranties expressed or implied by law shall, to the fullest extent permissible by law, be excluded. You acknowledge that the SOFTWARE PRODUCT is not error-free and agree that the existence of such errors shall not constitute a breach of this Agreement.

This software is provided ‘’as is’’ and without warranties as to performance or merchantability.

The user is advised to test the program thoroughly before relying on it. All due care is taken to store data securely but the user must assume the entire risk of using the program. Any Liability of the seller will be limited exclusively to product software replacement or refund of purchase price.
The user undertakes not to copy, reproduce, translate, reverse-engineer, adapt, vary or modify the SOFTWARE PRODUCT nor make it available in any form to any other person through re-sale or otherwise except with the prior written consent of FT Industries.

FT Industries reserves the title, ownership and all rights and interests to any intellectual property or work product resulting from its use and analysis of such information.

The above terms constitute the entire agreement between you and FT Industries (Company No: 10638661) with regard to the Software, which you accept by clicking on ‘Yes’ below, and such agreement may not be modified except in writing and agreed by both parties. If any provision of this agreement is invalid or unenforceable under applicable law, it is to that extent deemed omitted and the remaining provisions will continue in full force and effect.

Privacy Policy


FT Industries respects your right to privacy and is committed to ensuring that we are open and transparent with you in relation to our management of your personal information. This privacy policy (the “Policy”) sets out how we collect and treat your personal information. It also provides you with some information about your privacy rights and our obligations to you under applicable privacy laws.
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Personal information we collect and hold

FT Industries may collect and store personal information from and about you for the purpose of providing our services to you and to enable us to assist. To this end, we may collect the following types of information from you:

  • name
  • address
  • phone number
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us

Collecting your personal information

When you use our services, including when you enter into a subscription agreement or sign up to a free trial of our services, we may collect the personal information you supplied to us either via the website or direct to us by other means.

If we receive unsolicited personal information that you did not authorise us to collect, this information will not be collected and we will destroy this information.

Quality and accuracy of personal information

FT Industries ensures that all information that it is given is properly recorded and as is reasonable in the circumstances kept accurate, up to date and complete.

Use of your personal information

FT Industries uses your personal information to provide our services to you in form of product support.

FT Industries takes all reasonable steps to ensure that personal information that is no longer needed or required to be held is securely deleted or destroyed.

Disclosure of your personal information overseas

FT Industries utilises cloud services and your personal information may be disclosed to the cloud service provider or host for the purpose of storing the information.


FT Industries is committed to ensuring that your personal information is not misused, lost or subject to unauthorised access or disclosure. Our cloud service provider’s data centres are housed in nondescript facilities, with high security and physical access strictly monitored and controlled. The provider uses firewalls and other protective devices to help ensure the security of information stored in the cloud.

Access and correction of your personal information

You can request access or correction of the personal information that FT Industries holds about you by contacting FT Industries Support on moose@primordialradio.com

Access to some of your personal information may be denied under applicable privacy laws. If we deny you access to your personal information or the correction of your personal information, we will provide you with reasons for our decision.

Complaints about privacy

If you have any complaints about our privacy practices, including access and correction of personal information, please feel free to email moose@primordialradio.com with details of your complaint. We take complaints seriously and will respond shortly after the request is made.


When you browse our website it may store cookies. We may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used for statistical purposes to analyse how people use our site, so that we can improve our services.
Our site may have links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

This Policy is regularly reviewed and updated.


Once your order has been placed:

If you order early enough before we go to the pub, say 4ish, we’ll do our best to process the orders that very same day. Worst case scenario it’ll go the next day the post office is open. The people in our post office are ultra miserable and they are going to love me rocking up with multiple packages every day. If you are becoming embittered or impatient about your order please remind yourself we are not Amazon and don’t yet have a fleet of delivery drones. If you are frustrated don’t let it fester and get in touch. moose@primordialradio.com or call me 07761 960 161.

UK orders will be shipped second class and should be with you within 4 days of ordering.

International Orders should be with you within 15 working days.


If you are not completely happy with your purchase, our service, or indeed our attitude we wil refund you. Just return in unused condition (no mystery stains!) in which it was sold within 14 days of receipt for all UK orders. Refunds will be credited to your original method of payment. Please return orders to: Primordial Radio, 25 Forest Side, Worcester Park, Surrey, United Kingdom KT4 7PA.

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