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Privacy Policy


FT Industries respects your right to privacy and is committed to ensuring that we are open and transparent with you in relation to our management of your personal information.

This privacy policy (the “Policy”) sets out how we collect and treat your personal information. It also provides you with some information about your privacy rights and our
obligations to you under applicable privacy laws.

“Personal Information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Personal information we collect and hold

FT Industries may collect and store personal information from and about you for the purpose of providing our services to you and to enable us to assist. To this end,
we may collect the following types of information form you:

  • name
  • address
  • phone number
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us

Collecting your personal information

When you use our services, including when you enter into a subscription agreement or sign up to a free trial of our services, we may collect the personal
information you supplied to us either via the website or direct to us by other means.

If we receive unsolicited personal information that you did not authorise us to collect, this information will not be collected and we will destroy this information.

Quality and accuracy of personal information

FT Industries ensures that all information that it is given is properly recorded and as is reasonable in the circumstances kept accurate, up to date and complete.

Use of your personal information

FT Industries uses your personal information to provide our services to you in form of product support.

FT Industries takes all reasonable steps to ensure that personal information that is no longer needed or required to be held is securely deleted or destroyed.

Disclosure of your personal information overseas

FT Industries utilises cloud services and your personal information may be disclosed to the cloud service provider or host for the purpose of storing the information.


FT Industries is committed to ensuring that your personal information is not misused, lost or subject to unauthorised access or disclosure. Our cloud service
provider’s data centres are housed in nondescript facilities, with high security and physical access strictly monitored and controlled. The provider uses firewalls
and other protective devices to help ensure the security of information stored in the cloud.

Access and correction of your personal information

You can request access or correction of the personal information that FT Industries holds about you by contacting FT Industries Support on [email protected].

Access to some of your personal information may be denied under applicable privacy laws. If we deny you access to your personal information or the correction of your personal information, we will provide you with reasons for our decision.

Complaints about privacy

If you have any complaints about our privacy practices, including access and correction of personal information, please feel free to email [email protected] with details of your
complaint. We takes complaints seriously and will respond shortly after the request is made.

Website Use

When you browse our website it may store cookies. We may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This
information is used for statistical purposes to analyse how people use our site, so that we can improve our services.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

You can review and edit your cookie choices on our Cookie Policy Page

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

Our site may have links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

This Policy is regularly reviewed and updated.