Resources / Support Services
As we always say here at Primordial Radio just because we make light of things does not mean we take things lightly.
We know that sometimes the discussions we have across the station and the music we play can bring up difficult feelings for members of the Fam, particularly at this difficult time.
We know there is great support within the Fam across social media (see our list of social media groups including the Isolation and Mental Health Facebook Support Groups and forged by the friendships that have grown from this wonderful community. So if you are struggling please remember you are NEVER alone.
- Support in an emergency
- Crisis and Mental Health Support
- Financial Crisis or difficulties
- Domestic Abuse
- Victim Support
- Eating Disorders
However, we know that the last few years have been tough for many and sometimes people need a bit of extra support and might not know where to turn, so we have gathered together some information that we hope you will find useful.
Please read on to find out more… but also please don’t forget if you need help with your subscription to make the cash stretch a bit further you can lean on us.
If you are worried about other people seeing you accessing this page we have set up a button that will take you straight to your dashboard if you need to hide what you are doing quickly.
You can find out more about how you can keep your online activity private here https://www.bbc.co.uk/actionline/hide-your-tracks
Support in an emergency
• In an emergency: Contact your General Practitioner (GP), call your nearest NHS Walk-In Centre or go to Accident & Emergency (A&E) at your local hospital. Find your nearest walk-in centre online here or here for walk-in centre in Scotland.
• Non-emergency medical help and advice for people in England. Call 111.
• Non-emergency medical help and advice for people living in Wales. Call 111 (Hywel Dda, Powys, Aneurin Bevan and Swansea Bay (including Brigend) Health Boards), 0845 46 47 (all other areas of Wales).
• Non-emergency medical help and advice for people in Scotland. Call 111 The NHS 24 service provides urgent care advice day or night and health and dental support when your GP practice or dentist is closed.
Crisis and Mental Health Support
If you, or someone you know, is in mental health crisis there are a number of different support services available including:
Samaritans (link to https://www.samaritans.org ) 24-hour confidential emotional support: 116 123 or email firstname.lastname@example.org
Shout (link to https://giveusashout.org/ ) is a free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you are struggling to cope and need immediate help: Text Shout to 85258.
Campaign Against Living Miserably (CALM) – (link to https://www.thecalmzone.net/) Provides listening services, information and support for anyone who needs to talk, including a web chat. Phone line open daily 5pm – midnight.
England and Wales
Mind Infoline – Hearing or speech impaired callers may contact Mind using the main helpline numbers or choose to use RNID textphone services.
Monday to Friday: 9am – 6pm (except Bank Holidays) on 0300 123 3393 or email email@example.com
Community Advice & Listening Line (link to https://www.callhelpline.org.uk/ ) offers emotional support and information on mental health and related matters to people in Wales: 0800 132 737 (24/7) or text “help” to 81066.
Lifeline (link to https://www.lifelinehelpline.info/ ) provides support to people suffering distress or despair in Northern Ireland, regardless of age or district: 0808 808 8000 (24 hours a day).
Inspire (Northern Ireland Association for Mental Health) (link to https://www.inspirewellbeing.org/ ) provides local services to support the mental health and wellbeing of people across Northern Ireland: 028 9032 8474.
Breathing Space (link to https://breathingspace.scot/ ) offers a confidential phone and web based service for people in Scotland experiencing low mood, depression or anxiety: 0800 83 85 87 (Mon-Thu 6pm-2am, weekends 24 hours). A BSL service is also available via the website.
SAMH (Scottish Association for Mental Health) (link to https://www.samh.org.uk/ ) can provide general mental health information and signpost you to your local services: 0141 530 1000 (Mon-Fri 9 – 5).
For young people
HOPELine UK (link to https://www.papyrus-uk.org/ ) provides support, practical advice and information to young people considering suicide and can also offer help and advice if you’re concerned about someone you know: 0800 068 41 41.
Childline (link to https://www.childline.org.uk/) a free, private and confidential service where you can talk about anything. Online, on the phone, anytime. 0800 1111
Combat Stress (link to https://combatstress.org.uk/get-help) run a 24 hour helpline which is available to all veterans and their families for confidential mental health advice and support.
If you would like to find out more about mental health you can also read our Mental Health FAQs (link to ) and for advice on how to speak to someone who you might be worried about see our top tips from Time to Talk Day.
You can also visit the Mind website (link to https://www.mind.org.uk/)for mental health support and information for you or to support someone else with mental health problems.
Cruse Bereavement Care provides support after the death of someone close including face to face, telephone, group support, as well as bereavement support for children.
Phone: 0808 808 1677 (England, Wales and Northern Ireland)
0808 802 6161 (Scotland)
Visit the Cruse Bereavement Care website
Financial Crisis or difficulties
StepChange (link to https://www.stepchange.org) the UK’s most comprehensive debt advice service. Helping people with debt problems take back control of their finances and their lives. 0800 138 1111
• If you are in financial crisis or need help with benefits, debt, housing or employment please call for free to talk confidentially to a trained adviser:
England and Wales (Citizens Advice) 0808 208 2138 for free (open Monday to Friday, 9am-5pm)
Northern Ireland (Advice NI) 0800 915 4604 for free (open Monday to Friday, 9am-5pm)
Advice for Scotland 0800 028 1456 for free (open Monday to Friday, 9am-5pm)
• The Money Advice Service (England and Wales) provides free and impartial money advice. An independent service originally set up by government: 0800 138 7777 (Mon-Fri 8am-6pm) (link to https://www.moneyadviceservice.org.uk/en )
• National Debtline offers free, impartial, debt advice: 0808 808 4000 (Mon-Fri 9am- 8pm Sat 9am-1pm) (link to https://www.nationaldebtline.org/ )
• If you struggling to afford food you can find a local food bank (link to https://www.trusselltrust.org/get-help/find-a-foodbank/ )
• National Domestic Abuse Helpline (link to https://www.nationaldahelpline.org.uk/ )– Free 24-hour helpline for women who have experienced domestic abuse, run by domestic violence charity Refuge. It is run by female advisors: 0808 2000 247
• The 24 Hour Domestic & Sexual Violence Helpline (Northern Ireland) (link to https://dsahelpline.org/ ) offers referral to a range of services to all women, men and children affected by domestic & sexual violence: 0808 802 1414
• Scotland’s Domestic Abuse and Forced Marriage Helpline offers telephone information and support to anyone affected by domestic abuse or forced marriage: 0800 027 1234 (24/7) (link to http://sdafmh.org.uk/ )
• Live Fear Free Helpline is a confidential, sign posting and information service for anyone experiencing domestic abuse and/or sexual violence in Wales: 0808 80 10 800 (24 hours a day) (link to https://www.welshwomensaid.org.uk/ )
• Men’s Advice Line – Confidential advice and support for men experiencing domestic violence and abuse by a current or ex-partner or family member: 0808 801 0327 (weekdays 9am-5pm)
• Abused Men in Scotland supports men who are, or have experienced, domestic abuse: 03300 949 395 (link to https://abusedmeninscotland.org/ )
• Male Survivors Partnership – MSP is a network of organisations working with male victims/survivors of sexual abuse, rape and sexual exploitation. They provide links to national and local support services for anyone looking for specialist help. Helpline: 0808 800 5005 (link to https://malesurvivor.co.uk/ )
• The National Stalking Helpline (link to https://www.suzylamplugh.org/Pages/Category/national-stalking-helpline ) run by the Suzy Lamplugh Trust, provides information and guidance to anyone who has been affected by stalking: 0808 802 0300
• Victim Support provides emotional and practical help to victims or witnesses of any crime, whether or not it has been reported to the police: 0808 16 89 111 (24/7)
Visit the Victim Support website
• Victim Support NI
Victim Support NI offers emotional and practical support to all victims and witnesses of crime across Northern Ireland: 028 9024 3133 (Mon-Fri 9am-5pm)
Visit the Victim Support NI website
• Victim Support Scotland
Victim Support Scotland offers emotional and practical support to all victims and witnesses of crime across Scotland: 0800 160 1985 (Mon-Fri 8am-8pm)
Visit the Victim Support Scotland website
Anorexia and Bulimia Care (ABC) provides ongoing care, emotional support and practical guidance for anyone affected by eating disorders: 03000 11 12 13
Visit the ABC website
Beat provides information and support for anyone affected by an eating disorder.
Phone (18+): 0808 801 0677; (under 25): 0808 801 0711: Students 0808 801 0811
Visit the Beat website
Eating Disorders Association NI offer a range of services to promote greater awareness, understanding and support for those living with an eating disorder: 028 9023 5959
Visit the Eating Disorders Association NI website
Switchboard provides an information, support and referral service for anyone who needs to consider issues around their sexuality: 0300 330 0630 (10am-10pm)
Visit the Switchboard website
LGBT Foundation offers a range of services, support and information to lesbian, gay, bi and trans people: 0345 3 30 30 30 (Daily 10am-10pm)
Visit the LGBT Foundation website
Stonewall offers help and advice for people who may be LGBT on a range of subjects, including coming out and hate crime.
Visit the Stonewall website
Families and Friends of Lesbians and Gays offers support to parents, families and friends during the ‘coming out’ process.
Visit the Families and Friends of Lesbians and Gays website
The Rainbow Project provide a range of support services including professional Counselling for lesbian, gay, bisexual and transgender people in Northern Ireland: 028 9031 9030
Visit the Rainbow Project website
SAIL NI provides support for the families of transgender and gender variant people in Northern Ireland.
Visit the SAIL NI website
LGBT Helpline Scotland provides information and emotional support to people who may be LGBT and their families, friends and supporters across Scotland: 0300 123 2523 (Tue & Wed 12-9pm)
Visit the LGBT Helpline Scotland website
• Relate – Provides help and support with relationships, including counselling, telephone counselling and anonymous live chat: 0300 0030396 – https://www.relate.org.uk/
• Relationships Scotland – We’re Scotland’s largest provider of relationship counselling, family mediation and child contact centre services. InfoLine: 0345 119 2020 (link to https://relationships-scotland.org.uk)
• Parentline – Open 24/7 and specialises in helping parents under stress, no matter what the problem. You can offload on to them and talk through what would be best for your children. Parentline: 0808 800 2222 Parentline Scotland: 08000 28 22 33 (link to https://familylives.org.uk)
• DrinkAware – Drinkaware provides independent alcohol advice, information and tools to help people make better choices about their drinking. – https://www.drinkaware.co.uk/advice/alcohol-support-services/
• Talk to Frank – Honest information about drugs. – https://www.talktofrank.com/
• GamCare – GamCare is the leading UK provider of free information, advice and support for anyone harmed by gambling. https://www.gamcare.org.uk/
For a comprehensive list of other support services, including pregnancy, cancer, developmental difficulties, bullying, fraud, addition and cyber-security please see the BBC Action Line (link to https://www.bbc.co.uk/actionline )